Member Support

Top Tips:

• If you cannot login, first try resetting your password. Wait a few minutes and check your spam folder. If you keep trying to login - and fail - the system will lock your account, as it thinks you are a hacker.
• Please do not create another account. 
• If you are trying to look up your membership status, login and look at the Subscriptions in your membership profile.
• You can only renew your membership when you have less than 180 days before your current membership subscription expires.
• If your pin hasn't arrived, check your membership status (see above) and check your address details are correct.
• If you get completely stuck (cannot login etc) the quickest way is to send an email to . Messages posted on Facebook (etc) are not monitored.