Member Support
Top Tips:
- If you cannot login, first try resetting your password. Wait a few minutes and check your spam folder. If you keep trying to login - and fail - the system will lock your account, as it thinks you are a hacker.
- If you attempt a password reset and it fails, try clearing your browser/cookie cache (here's an article that may help https://uk.pcmag.com/browsers/41051/how-to-clear-your-cache-on-any-browser - dated Apr 21).
- Please do not create another account.
- If you are trying to look up your membership status, login and look at the Subscriptions in your membership profile.
- You can only renew your membership when you have less than 180 days before your current membership subscription expires.
- If your pin hasn't arrived, check your membership status (see above) and check your address details are correct.
- If you get completely stuck (cannot login etc) the quickest way is to send an email to . Messages posted on Facebook (etc) are not monitored.
