Member Support

Top Tips:

  • If you cannot login, first try resetting your password. Wait a few minutes and check your spam folder. If you keep trying to login - and fail - the system will lock your account, as it thinks you are a hacker.
  • If you attempt a password reset and it fails, try clearing your browser/cookie cache (here's an article that may help - dated Apr 21). 
  • Please do not create another account
  • If you are trying to look up your membership status, login and look at the Subscriptions in your membership profile.
  • You can only renew your membership when you have less than 180 days before your current membership subscription expires.
  • If your pin hasn't arrived, check your membership status (see above) and check your address details are correct.
  • If you get completely stuck (cannot login etc) the quickest way is to send an email to . Messages posted on Facebook (etc) are not monitored.


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